At ALCHERA Yantra Studio, every artwork is made to order especially for you. This approach helps reduce overproduction and unnecessary waste while ensuring each piece is created specifically for its new home.
Because of our made to order process, please review the information below before placing your order.
Returns & Exchanges
We do not accept returns or exchanges for:
- Change of mind.
- Ordering the wrong size, frame option, or artwork.
- Accidental purchases.
- Incorrect shipping information provided at checkout.
- Minor color variations caused by differences in monitor or screen settings.
As every order is custom made, we are unable to restock or resell returned items.
Damaged, Defective, or Incorrect Items
We want you to receive your artwork in perfect condition. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
To help us resolve your request as quickly as possible, please include:
- Your order number or proof of purchase.
- A clear photo of the entire product.
- Close up photos showing the issue.
- A brief description of the problem.
After reviewing your request, we'll provide the most appropriate solution, which may include:
- A free replacement.
- A full refund.
In most cases, you will not be required to return the damaged or defective item.
Delayed or Lost Shipments
Every order is made to order, and production typically takes 1 to 3 business days before shipping. Delivery usually takes 2 to 5 business days for many destinations, though transit times may vary depending on your location.
All delivery times are estimates only and cannot be guaranteed. We are not liable for shipping or delivery delays and are not responsible for delays caused by shipping carriers, customs processing, severe weather, or other circumstances beyond our control.
If your order has not arrived within a reasonable time after the estimated delivery window has passed, please contact us. We'll investigate the shipment with our production and shipping partners.
If your package is confirmed to be lost or cannot be delivered due to a shipping issue outside your control, we'll offer either:
- A free replacement.
- A full refund.
Please note that shipping delays alone do not qualify for a refund or replacement. We'll first work with the shipping carrier to determine whether the package is delayed or has been confirmed as lost.
Order Cancellations
Because every artwork is printed to order, orders may be cancelled within 1 hour of purchase.
After this time, production may already have begun, and we may no longer be able to cancel or modify your order.
Refunds
Once your request has been reviewed and approved, your refund will be issued to your original payment method.
Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
Need Help?
If you have any questions about your order or this policy, we're always happy to help.
You can reach us through our Contact Us page or by emailing alchera.yantra.studio@gmail.com. We'll do our best to respond as soon as possible.