Refund policy
Because each item is made to order especially for you, we do not accept returns or exchanges for change of mind, incorrect size selection, or accidental purchases.
If your order arrives damaged, defective, incorrect, or experiences a confirmed shipping issue, you have 30 days after receiving your item to contact us so we can review your request.
How to Request Assistance
To report an issue, please contact us at alchera.yantra.studio@gmail.com or through our Contact Us page.
To help us resolve your request as quickly as possible, please include:
- Your order number or proof of purchase.
- A clear photo of the full product.
- Close up photos showing the issue.
- A brief description of the problem.
Once we receive your request, we'll review it and determine the best solution.
Order Cancellation
Because all products are printed on demand, orders may be cancelled within 1 hour of purchase.
After this time, production may already have begun, and we are unable to cancel or modify your order.
Delayed or Lost Shipments
Every order is made to order, and production typically takes 1 to 3 business days before shipping. Delivery usually takes 2 to 5 business days for many destinations, though transit times may vary depending on your location.
All delivery times are estimates only and are not guaranteed. We are not liable for shipping or delivery delays and are not responsible for delays caused by shipping carriers, customs processing, severe weather, or other events outside our control.
If your order has not arrived within a reasonable time after the estimated delivery window has passed, please contact us. We will investigate the shipment with our production and shipping partners.
If your package is confirmed to be lost or cannot be delivered due to a shipping issue outside your control, we will offer either:
- A free replacement, or
- A full refund.
Please note that shipping delays alone do not qualify for a refund or replacement. We will first work with the shipping carrier to determine whether the package is delayed or has been confirmed as lost.
Damages and Quality Issues
Please inspect your order upon arrival and contact us immediately if:
- Your item arrives damaged.
- The print quality is defective.
- The frame or product has manufacturing defects.
- You receive the wrong item.
After reviewing your request, we will provide either:
- A free replacement, or
- A full refund.
In most cases, you will not be required to return the damaged item.
Non Returnable Items
As every product is made specifically for each customer, we cannot accept returns or refunds for:
- Change of mind.
- Ordering the wrong size, color, or product.
- Incorrect shipping information provided at checkout.
- Minor color differences caused by variations in monitor or screen settings.
- Orders that have already entered production.
Exchanges
We do not offer direct exchanges.
If your item arrives damaged, defective, or incorrect, we will gladly send a replacement at no additional cost once your request has been approved.
Refunds
Once your request has been reviewed, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at alchera.yantra.studio@gmail.com.